Privacy policy.

Information we collect

We collect the information needed to provide the service you choose. This may include:

• Booking details: your name, contact details, preferred date and time, party size, and special requests.
• Order and delivery details: your selected dishes, contact information, delivery address and instructions, order status, and payment-related records needed to complete and support a transaction.
• Conversations: information you provide when you call, message, or ask us a question, including through Facebook or Messenger.
• Website and session data: your basket, checkout session, and technical records such as browser, device, IP address, and security or error logs. The storefront stores your basket in your browser and uses a temporary server session for direct checkout.

The marketing pages do not ask for your card details. Payment information is handled through the applicable checkout or payment service.

How we use information

We use information to take and manage orders, arrange pickup or delivery, respond to booking and other inquiries, provide customer support, maintain our records, protect our website and business, meet legal obligations, and improve our services.

A Facebook or Messenger message is treated as an inquiry. It does not confirm an order or reservation until the required checkout or confirmation from our team is completed.

When information is shared

We do not sell your personal information. We may share only what is reasonably needed with:

• Our restaurant, point-of-sale, hosting, delivery, communication, and payment service providers so they can support the service you request.
• GrabFood or Foodpanda when you choose to continue through one of those platforms.
• Meta when you choose to visit our Facebook Page or contact us through Messenger.
• Authorities or other parties when disclosure is required by law or needed to protect rights, safety, and the integrity of our services.

Third-party services process information under their own privacy policies. Their terms also apply when you leave our website or use their services.

Retention and security

We keep information only for as long as reasonably needed for the purposes described above, including customer support, business records, dispute resolution, security, and legal obligations. Retention needs vary by the type of information and transaction.

We use reasonable administrative and technical safeguards, including server-only storage of integration credentials. No online service can guarantee absolute security, so please avoid sending sensitive payment information through ordinary messages.

Your choices and privacy requests

Subject to applicable law and our record-keeping obligations, you may ask to access or correct your personal information, ask about how it is used, withdraw consent where applicable, or request deletion of information you provided through our website, booking service, or Messenger.

Contact us using the details below and describe the information and service involved. We may need to verify your identity and locate the relevant transaction or conversation before completing a request. Deleting information does not automatically delete records that third-party platforms or the law require us to retain.

Changes and contact

We may update this policy as our services or legal obligations change. The latest version will be posted on this page with a revised update date.

For privacy questions or requests, call 0932 441 7246 or visit Flavors at Cluster 2, Unit 15, Eton Centris, EDSA corner Quezon Avenue, Quezon City. You can also contact the team through the official Flavors Facebook Page or Messenger for assistance.